Bespoke Voucher

Gift Voucher Terms & Conditions:

• All Gift Vouchers are valid for a 36-month period starting from the date of purchase.
• All Gift Vouchers are redeemable based on current pricing until the expiration date.
• Any vouchers used outside of 12 months from the purchase date may incur additional charges due to price increases.
• All vouchers are non-refundable and non-transferable.
• Voucher is redeemable in one visit only.

• Voucher reference number must be quoted on booking and original voucher paperwork must be presented upon arrival.
• Hotel Vouchers: A minimum of two nights stay applies over weekends and three nights over long weekends. In case of cancellation, the voucher can be transferred to another date, 14 – 30 days prior to arrival. Voucher will be void if cancellation is made within 14 days of arrival.
• Spa Vouchers: Please note if the recipient wants to utilise the gift voucher on a public holiday, normal surcharge applies.
• Impossibility Clause: In the event that services are impossible to fulfill due to a natural disaster, state of an emergency, pandemic, or similar – deposits paid will act as a credit towards future stays. No refunds will be issued.