In the event of cancellation within 14 days of arrival 100% of payment is retained as a cancellation fee.
Impossibility Clause: In the event that services are impossible to fulfill due to natural disaster, state of emergency, pandemic, or similar – the amount paid will act as a credit towards future stays. No refunds will be issued.
Cancellation due to COVID Isolation: This clause is in addition to the impossibility clause. In the event that you are unable to travel because you have returned a positive COVID result and your mandated isolation period falls within your travel dates, the following cancellation policy applies.
On provision of COVID test details, we will do our best to resell the reservation. If we are able to do so then your package value will be forwarded in credit for future use. If we are unable to resell the reservation, 50% of the package value will be charged as a cancellation fee, 50% will be held in credit for future use.
We appreciate your understanding of our team and business at this time.