To make an enquiry fill out the form below. Please ensure to select a subject. Alternatively, call us on +61 3 5348 3329.
Dear Guests, If the service you prefer is unavailable please send your name, mobile number along with preferred date and number of guests to reservations@lakehouse.com.au . We do operate a waitlist for busy services as last minute cancelations do occur. We look forward to welcoming you to Lake House and thank-you for your support. The Lake House Team
To the Lake House community,
We are temporarily closed until further notice due to government requirements in the face of the COVID-19 pandemic.
We completely understand the necessity for this action and thank you to all our guests, for all your kind messages and good wishes.
Our intention is to reopen and welcome you back, as soon as government bodies declare it to be safe to do so.
We will keep you updated as often as possible via our website and social media.
Thank you for your support, consideration, and patience.
~The Lake House team
"An Australian icon where the beautiful rhythm of life
is emphasised and honoured."
-Luxury Travel Magazine
"What matters here is space, fresh air and sunlight,
elements in abundance that encourage vitality and health
in ways that many could only dream."
-B Magazine Singapore
The Spa
Bookings
General
Reservations at The Spa require 100% prepayment at the time of booking. This includes a 10% non-refundable administration fee.
A minimum age of 16 years is required to reserve spa treatments. It is the responsibility of the guest to alert The Spa of any serious medical conditions that may effect their experience.
Cancellation Policy
Our small team do their best to accommodate all treatment enquiries. As a result, if you need to cancel or change your reservation, 48 hours’ notice is required to avoid cancellation fees. If your cancelation falls within the 48-hour window, 100% of the treatment cost will be charged to your supplied credit card & voucher bookings will be made void.
Pricing & Payment
Please note – prices are subject to change without notice. We accept all major credit cards. A 1% surcharge applies to Visa & MasterCard and a 2.75% surcharge to Diners Club & American Express. There is no fee for EFT payments. 10% surcharge on public holidays (applied to weekend rates).
Treatment Times
Please arrive 15 minutes prior to your reservation. If you are running late, every effort will be made to accommodate you however as a courtesy to other clients, your treatment will be completed at the scheduled time.
Spa Menu Changes
Please note – treatments are subject to change without notice. Thank you.
