Our small team do their best to accommodate all treatment enquiries. As a result, if you need to cancel your reservation, please provide as much time as possible to allow the opportunity to resell your appointment time.
All reservations at The Spa require 100% prepayment at the time of booking (excluding hotel guests). We require 48 hours’ notice if you plan to move, change or cancel your reservation.
If your reservation is cancelled with more than 48 hours’ notice, a refund will be issued minus a 10% merchant & administration fee. If your cancellation falls within 48 hours’ of your appointment time, 100% of the treatment cost will be retained as a cancellation fee.
In the event that services are impossible to fulfill due to natural disaster, state of emergency, pandemic or similar – reservations will be appropriately postponed. Spa Payments can either be held in credit towards a future Spa Reservation within 12 months or a refund can be applied minus the 10% merchant & administration fee.
Spa Menu Changes
Please note – treatments are subject to change without notice. Thank you.