To make an enquiry fill out the form below. Please ensure to select a subject. Alternatively, call us on +61 3 5348 3329.
Dear Guests, If the service you prefer is unavailable please send your name, mobile number along with preferred date and number of guests to reservations@lakehouse.com.au We do operate a waitlist for busy services as last-minute cancelations do occur. We look forward to welcoming you to Lake House and thank you for your support. The Lake House Team
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"An Australian icon where the beautiful rhythm of life
is emphasised and honoured."
-Luxury Travel Magazine
"What matters here is space, fresh air and sunlight,
elements in abundance that encourage vitality and health
in ways that many could only dream."
-B Magazine Singapore
The Spa
Bookings
General
Reservations at The Spa require 100% prepayment at the time of booking. This includes a 10% non-refundable administration fee.
A minimum age of 16 years is required to reserve spa treatments. It is the responsibility of the guest to alert The Spa of any serious medical conditions that may affect their experience.
Pricing & Payment
Please note – prices are subject to change without notice. We accept all major credit cards. A 1% surcharge applies to Visa & MasterCard and a 2.75% surcharge to Diners Club & American Express. There is no fee for EFT payments. 10% surcharge on public holidays (applied to weekend rates).
Treatment Times
Please arrive 15 minutes prior to your reservation. If you are running late, every effort will be made to accommodate you however as a courtesy to other clients, your treatment will be completed at the scheduled time.
Cancellation Policy
Our small team do their best to accommodate all treatment enquiries. As a result, if you need to cancel your reservation, please provide as much time as possible to allow the opportunity to resell your appointment time.
All reservations at The Spa require 100% prepayment at the time of booking (excluding hotel guests). We require 48 hours’ notice if you plan to move, change or cancel your reservation.
If your reservation is cancelled with more than 48 hours’ notice, a refund will be issued minus a 10% merchant & administration fee. If your cancellation falls within 48 hours’ of your appointment time, 100% of the treatment cost will be retained as a cancellation fee.
In the event that services are impossible to fulfill due to natural disaster, state of emergency, pandemic or similar – reservations will be appropriately postponed. Spa Payments can either be held in credit towards a future Spa Reservation within 12 months or a refund can be applied minus the 10% merchant & administration fee.
Spa Menu Changes
Please note – treatments are subject to change without notice. Thank you.
If you have a preference for either a male or female therapist for your treatment, please let us know on the notes when making your booking.
