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Reservation & Cancellation

Policy

Hotel & Lodge

Deposits, Payments & Cancellations

Our Hotel & Lodge Deposit & Cancellation Policy has been updated to reflect the current COVID travel restrictions.

We aim to ensure the best experience for all of our guests, both return and those new to our house on the lake,  whilst securing our business and team for the future.

We appreciate your support and consideration when making reservations and a commitment to visit with us.

Please note our reservation, deposit and cancellation details:

  • 10% non refundable deposit & fee is required at time of booking, for reservations more than 30 days prior to arrival
  • The balance of your package is required to be paid 30 days prior to arrival.
  • If cancellation occurs more than 30 days prior to arrival, the value of the deposit can be transferred to a future reservation within 12 months.
  • If cancellation occurs 14 - 29 days prior to arrival, the value of the deposit can be used as a credit for future reservations within 12 months.
  • If cancelation occurs within 14 days of arrival, the value of the deposit will be retained as a cancellation fee.
  • In the event that services are impossible to fulfill due to natural disaster, state of emergency, pandemic or similar - reservations will be appropriately postponed and all deposits paid will act as a credit towards a future stay. No cancellation fee applies.

Restaurant

Reservations & Cancellations

The Lake House Restaurant Team relies on reservations being honoured by our guests, or adequate notice given of any changes. Accordingly by reserving a table and intending to dine the following conditions apply:

  • A credit card is required to secure your reservation in the Lake House Restaurant ( with exception of hotel guests)
  • No charge is placed on your credit card at time of booking
  • We require 48 hours notice prior to your dining time to change, move or cancel your Restaurant Reservation without charge
  • For Reservations cancelled within 48 hours, a $50 per person cancellation fee will be applied to your supplied credit card.
  • For Reservations that are unattended or "no show" , a $175 per person cancellation fee will be applied to your supplied card. This is the price per person of the current menu, minus beverages.
  • In the event of COVID related closure or travel restrictions, your reservation can be cancelled or moved to another date without charge or cancellation fee.

Spa

Reservations & Cancellations

Our small team do their best to accommodate all treatment enquiries. As a result, if you need to cancel your reservation, please provide as much time as possible to allow the opportunity to resell your appointment time.

  • All reservations at The Spa require 100% prepayment at time of booking ( excluding hotel guests)
  • We require 48 hours notice if you plan to move, change or cancel your reservation
  • If your reservation is cancelled with more than 48 hours notice, a refund will be issued minus a 10% merchant & administration fee.
  • If your cancellation falls within 48 hours of your appointment time, 100% of the treatment cost will be retained as a cancellation fee.
  • In the event that services are impossible to fulfill due to natural disaster, state of emergency, pandemic or similar - reservations will be appropriately postponed. Spa Payments can either be held in credit towards a future Spa Reservation within 12 months or a refund can be applied minus the 10% merchant & administration fee.