Before You Spa


A credit card number is required to secure your booking.

What to wear

Hotel guests may wear the personal robe from their room, otherwise comfortable, loose clothing is recommended. We suggest that no valuable items are brought to the spa.

The Spa at Lake House cannot take any responsibility for items that are misplaced whilst in the spa.

When to arrive

Please arrive 15 minutes prior to your reservation.

What if I am late?

Every effort will be made to accommodate you, however as a courtesy to all our clients, your treatment will be completed at the scheduled time.

Special Consideration

Please advise at time of reservation of any allergies or ailments you may have. Notification of medical conditions such as high/low blood pressure, heart complications, pregnancy, recent surgery etc. is also recommended.

Cancellation Policy

48 hours’ notice is required for all cancellation of spa appointments. Our small team do their best to accommodate all treatment enquiries. As a result, if you need to cancel your reservation, 48 hours’ notice is required. If your cancelation falls within the 48-hour window, full treatment cost will be charged to your supplied credit card excluding the 10% non-refundable administration fee. Voucher bookings will be made void.

A 50% deposit is required for groups of three or more at the time of booking. The remaining balance will be processed by our team 2 weeks prior to your reservation. This includes a 10% non-refundable administration fee. For group bookings cancellation, 14 days’ notice is required.

Minimum Age

A minimum age of 16 years is required to indulge in Spa Treatments.

Relaxation Zone

To ensure maximum relaxation and peace of all our guests, please respect that The Spa at Lake House is a mobile free zone.

Credit Card Surcharges

Visa & Mastercard 1%, Amex & Diners Club 2.75%. No surcharge for Eftpos.


Spa Menu Changes

Please note – treatments are subject to change without notice. Thank-you

Pricing & Payment

Please note – prices are subject to change without notice.
We accept all major credit cards. A 1% surcharge applies to Visa & MasterCard and a 1.75% surcharge to Diners Club & American Express. There is no fee for Eftpos payments. 10% surcharge on public holidays (applied to weekend rates).