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Mother's Day

Sunday 12 May 

Cheers to those who love us, fight for us, care for us, nurture us… It’s time to celebrate the Mama’s in our life.
Send her on an overnight escape…. Book in for a long family lunch…. There are also gift vouchers, gourmet hampers, spa at home indulgences galore…

TAKE A PEEK

"An Australian icon where the beautiful rhythm of life
is emphasised and honoured."

— Luxury Travel Magazine

Reservation & Cancellation

Policy

Hotel & Lodge

Deposits, Payments & Cancellations

Our Hotel & Lodge Deposit & Cancellation Policy has been updated to reflect the current COVID travel restrictions.

We aim to ensure the best experience for all of our guests, both return and those new to our house on the lake,  whilst securing our business and team for the future.

We appreciate your support and consideration when making reservations and a commitment to visit with us.

Please note our reservation, deposit and cancellation details:
  • A 10% non-refundable deposit & fee is required at time of booking, for reservations more than 30 days prior to arrival. The balance of your package is required to be paid 30 days prior to arrival.
  • Reservations made within 30 days of arrival will automatically be charged the full value of the package booked.
  • If cancellation occurs 14 days to 30 days prior to arrival, the value of the deposit can be used as a credit for future reservations within 12 months. New rates may apply.
  • If cancellation occurs within 14 days of arrival, the full value of the package booked will be retained as a cancellation fee.
  • In the event that services are impossible to fulfill due to natural disaster, state of emergency, pandemic or similar - reservations will be appropriately postponed and all deposits paid will act as a credit towards a future stay. No cancellation fee applies.
  • In the event that you are unable to travel because you have returned a positive COVID result, and your mandated isolation period falls within your travel dates, the following cancellation policy applies: On provision of COVID test details, we will do our best to resell the reservation. If we are able to do so, then your package value will be forwarded in credit for future use. If we are unable to resell the reservation, 50% of the package value will be charged as a cancellation fee, 50% will be held in credit for future use.

Restaurant

Reservations & Cancellations

The Lake House Restaurant Team relies on reservations being honoured by our guests, or adequate notice given of any changes. Accordingly by reserving a table and intending to dine the following conditions apply:
  • A credit card is required to secure your reservation in the Lake House Restaurant (with exception of hotel guests).
  • No charge is placed on your credit card at time of booking.
  • We require 48 hours notice prior to your dining time to change, move or cancel your restaurant reservation without charge.
  • For reservations cancelled within 48 hours, a $50 per person cancellation fee will be applied to your supplied credit card.
  • For reservations cancelled within 24 hours or no show bookings, a full menu per person cancellation fee will be applied to your supplied card. This is the price per person of the current menu, minus beverages.
  • In the event of COVID related closure or travel restrictions, your reservation can be cancelled or moved to another date without charge or cancellation fee.

Spa

Reservations & Cancellations

Our small team do their best to accommodate all treatment enquiries. As a result, if you need to cancel your reservation, please provide as much time as possible to allow the opportunity to resell your appointment time.
  • All reservations at The Spa require 100% prepayment at time of booking (excluding hotel guests)
  • We require 48 hours notice if you plan to move, change or cancel your reservation
  • If your reservation is cancelled with more than 48 hours notice, a refund will be issued minus a 10% merchant & administration fee.
  • If your cancellation falls within 48 hours of your appointment time, 100% of the treatment cost will be retained as a cancellation fee.
  • In the event that services are impossible to fulfill due to natural disaster, state of emergency, pandemic or similar - reservations will be appropriately postponed. Spa Payments can either be held in credit towards a future Spa Reservation within 12 months or a refund can be applied minus the 10% merchant & administration fee.